privacy policy

This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.
The E-Charitra mobile application (“App”) is made available to you by (Company Name) and/or its affiliates (hereinafter may be referred to as the “Company”, “we”, “us”, and “our”) respect your privacy and is committed to protecting it through its compliance with its privacy policy.

You agree that your use of the App implies your consent to collecting, receiving, possessing, storing, dealing or handling of your Personal Information in accordance with the terms of this privacy policy.

We encourage you to read this Privacy Policy cautiously prior to utilizing our App along with the Terms of Use, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our App.

By accessing or using the content of this App, you expressly agree to be bound by the terms and conditions of this Privacy Policy and you also agree to our use of your personal information (including sensitive personal information) in accordance with this Privacy Policy, as may be amended from time to time by us at our discretion. You also agree and consent to the Company's collecting, storing, processing, transferring, and sharing of your personal information (including sensitive personal information) with third parties or service providers for the purposes set out in this Privacy Policy. By agreeing to this Privacy Policy, you further represent that you shall not access our App by means of any mechanism or technology that conceals your actual geo-location or provides incorrect details of your location, (for example, use a virtual private network (VPN) to access our Services. We shall not be responsible or liable for any processing or collection of your information if you use these mechanisms to access our App.

1. Your Consent

1.1. By using our App and/or by providing your information, you consent to the collection and use of the information you disclose on the App in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this Privacy Policy.

1.2. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

2. Collection of Personally Identifiable Information and other Information

2.1. When you use our App, we collect and store your personal information which is provided by you from time to time. This allows us to provide services and features that most likely meet your needs, and to customize our App to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.

2.2. We collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our App, register on the App, subscribe to our services, enter details, subscribe to any plan, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our App. You may be asked for, as appropriate, your First Name, Last Name, E-mail Address, Job Title, Organization Name, Country, City, Pincode, Phone Number, Location, Aadhar number, PAN number, social media plugin details like Linkedin, Facebook, etc. among other things. We take extra precautions to ensure that such sensitive personal data is kept secure and confidential, and we will only retain this data for as long as necessary for the purposes for which we collect it.

2.3. We also collect non-personal identification information about users whenever they interact with our App. Non-personal identification information may include the browser name, the type of device and technical information about users’ means of connection to our App, such as the operating system and the internet service providers utilized and other similar information. We use this information to do internal research on our users’ demographics, interests, and behavior to better understand, protect and serve our users.

2.4. Like many websites, we use cookies on certain pages of the website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a “cookie”. We also use cookies to allow you to enter your password less frequently during a session. Other websites may place their own cookies or other files on your device, collect data, or solicit personal information from you, for which the Company shall not be held responsible or liable. We do not control the use of cookies by third parties. We encourage you to read the privacy policies of all external sites. We also use cookies from third-party partners for marketing and promotional purposes. Please note that most web browsers are set to accept cookies by default.

2.5. If you communicate with us, by, for example, email or letter, any information provided in such communication may be collected and stored by us.

3. Use of Your Information

3.1. The information collected from you is used to ensure services with respect to the App are presented to you in the most effective manner, to carry out our obligations to you, and to communicate with you. The said communication can either be by calls, text or emails and for purposes which include transactional, service, or promotional calls or messages.

3.2. We may also use Your Personal Information for the following purposes:

(a) To build up marketing profiles;
(b) To aid strategic development, data collection and business analytics;
(c) To manage our relationship with advertisers and partners;
(d) To enable us to provide the App through the use of appropriate technological services;
(e) To audit usage of the App;
(f) To enhance user experience in relation to the App;
(g) To prevent and detect fraud and abuse in order to protect the security of our users, the Company and others;
(h) To comply with our legal obligations; and
(i) For any other new services developed by us, our affiliates, subsidiaries and /or third-party partners

3.3. We may also use your personal information to understand your interests, to improve the content and features of our App, process and complete your transactions, and to make special offers.

4. Sharing of the Information

4.1. We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, and trusted affiliates for the purposes outlined above.

4.2. We may use third-party service providers to help us operate our business and the App activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

4.3. We and our affiliates will share/sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or reorganize, amalgamate, or restructure of business. Should such a transaction occur, another business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to your personal information.

4.4. We may disclose personal and sensitive personal information to government agencies or other authorized law enforcement agencies if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third-party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

5. Web Browser Cookies

To enable our systems to recognize your browser or device and to provide and improve our Services, we use cookies and other identifiers. Cookies enable the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline/delete our cookies if your browser permits, although in that case you may not be able to use certain features on the App and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter “cookies” or other similar devices on certain pages of the App that are placed by third parties. We do not control the use of cookies by third parties

6. Third-party links and services

Our App may contain links to third-party websites or applications. Your use of these features may result in the collection, processing or sharing of information about you, depending on the feature. Please be aware that we are not responsible for the content or privacy practices of other websites or services which may be linked on the App. We do not endorse or make any representations about third-party websites or services. Our Privacy Policy does not cover the information you choose to provide or that is collected by these third parties. You understand that once you leave our servers, the use of any information you provide shall be governed by the privacy policy of the operator of the site used by you. Hence, we strongly encourage you to read such third parties' privacy policies.

7. Security Precautions

To protect your personal information from unauthorized access or disclosure, loss, or misuse we adopt reasonable security practices and procedures. Whenever you access your account information, we offer the use of a secure server. The transmission of information is only partially secure for reasons beyond our control. We adopt industry-standard security measures and keep updating our systems from time to time to protect your personal information against any hacking or virus dissemination. However, by using the App, the users accept the security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding the use of the App. You are responsible for ensuring the protection of login and password records for your account.

8. Data Retention

We retain your personal information for no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if there is a legal obligation to retain the data; if required to comply with any applicable statutory or regulatory retention requirement by law; if we believe it may be necessary to prevent fraud or future abuse; to enable our Company to exercise its legal rights and/or defend against legal claims; or for other legitimate purposes. When you send an email or other communication to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. We may continue to retain your data in anonymized form for analytical and research purposes.

9. Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy from time to time to reflect changes in the law, our data collection and use practices, the features of our services, or advances in technology. Please check this page periodically for changes. Use of information we collect is subject to the Privacy Policy in effect at the time such information is used. If we make any material changes to this Privacy Policy, we will post the changes here. Please review the changes carefully. Your continued use of the services following the posting of changes to this Privacy Policy will constitute your consent and acceptance of those changes.

10. Jurisdiction of court

This Privacy Policy along with Terms of Use shall be governed by the Laws of India. The Courts of Law at Jaipur (Rajasthan) shall have exclusive jurisdiction over any disputes arising under this Privacy Policy along with the Terms of Use.

11. Restriction of Liability

We make no claims, promises or guarantees about the accuracy, completeness, or adequacy of the contents available through the App and expressly disclaims liability for errors and omissions in the contents available through the App.

No warranty of any kind, implied, expressed or statutory, including but not limited to the warranties of non-infringement of third-party rights, title, merchantability, fitness for a particular purpose and freedom from computer virus, is given with respect to the contents available through the App or its links to other internet resources as may be available to you through the App.

Reference in the App to any specific commercial products, processes, or services, or the use of any trade, firm or corporation name is for the information and convenience of the public and does not constitute endorsement, recommendation, or favoring by us.

12. Grievance Officer

In accordance with Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Name:Ashish Singhal

13. Contact us

If you have any queries relating to the processing/ usage of information provided by you or the Company's Privacy Policy or if you would like to raise any other inquiries, you may email us at ______